Physician/Hospital Look-Up Claims Processing Policyowner Services Florida Cost Sharing Responsibilities Healthcare Bluebook		Policyowner Services You can request changes to your coverage simply by calling our Customer Service staff toll-free from 7:00 a.m. to 5:00 p.m. Central Time Monday through Friday. The Customer Service Department handles requests for name and address updates. The Customer Service Department also provides information about insurance premium costs and payment methods. For assistance call (800) 366-6663.