You can request changes to your coverage simply by calling our Customer Service staff toll-free from 8 a.m. to 5 p.m. Central Time, Monday through Thursday, and from 8 a.m. to 3:30 p.m. Friday. The Customer Service Department handles requests for name and address updates. The Customer Service Department also provides information about insurance premium costs and payment methods. For assistance call (800) 366-6663.